Overview

We do not offer refunds on any goods or services sold through Heritage Ways General Store online SHOP, in-person events, or Bonfire. We do not offer partial or full refunds on The Journal in-home newspaper subscriptions.

If issues arise on goods or services sold by Heritage Ways, please contact Heritage Ways at mr******@**********ys.com. You will be treated the way we would want to be treated, with kindness and respect.

Newspaper Subscription Refunds

Full or partial refunds are not offered on any goods, services or subscriptions provided by Heritage Ways. No full or prorated refunds are offered on The Journal in-home newspaper subscription. Subscriptions are paid yearly by check or automatically renewed yearly by PayPal. Cancellations of the renewable subscriptions must be completed by the account holder prior to the automatic renewal date.

Replacements

We only replace items if they become damaged in the mail. If an item arrives with damaged packaging but the item is in new and usable condition, no replacement will be necessary or provided. If an item arrives damaged, send us an email with photos of the damage at mr******@**********ys.com SUBJECT: DAMAGED PKG to notify us of the issue. A suitable replacement will be provided.

If an issue of The Journal newspaper fails to arrive within one month of the mailing week, please contact mr******@**********ys.com. Please notify us of undelivered or missing issues within 60 days of the mailing week. If we have not received an email notice of the missing issue prior to the 60 day deadline, the issue will not be replaceable and no refund will be offered.

Need help?

Contact Heritage Ways with questions. mr******@**********ys.com